We are receiving reports of intermittent connectivity to our hosting platform via the FRA1 CDN node. Our system administrators are investigating this matter, and we will provide further updates as soon as we have more information available.

 

FRA1 Connectivity Issues - Fixed

Our system administrators have identified the cause of the connectivity issues seen, and normal service has been restored.

We are currently investigating reports from users experiencing issues accessing or using their Premium Mailboxes.

Our support and engineering teams are actively working to identify the root cause and resolve the problem as quickly as possible. We will provide updates as new information becomes available or once the issue has been resolved.

UPDATE: Our engineers have added a patch on the issue and will continue to monitor. 

Thank you for your patience.

 

 

SSH is currently unavailable on our hosting platforms across our UK, US, and Singapore locations. Our engineers are working to restore SSH access as quickly as possible. We will provide further updates as more information becomes available.

We are aware of potential performance degradation on a small number of websites using our shared hosting platform in London. Our team are investigating and we will provide another update as soon as possible.

 

Shared Hosting - Website Performance - Update

Our system administrators have identified an issue affecting NAS storage 1a and 1b on our shared hosting platform in London. Investigations are ongoing, and we are working to restore normal performance as quickly as possible.

 

Shared Hosting - Website Performance - Update

Our system administrators have identified a hardware fault affecting storage 1a and 1b on our shared hosting platform in London. Data Centre engineers are on site and will replace the faulty component as soon as possible. We will provide a further update once this work has been completed.

 

Shared Hosting - Website Performance - Resolved

The faulty hardware component has now been replaced, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.

We are seeing reports of email bounce backs when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available.

UPDATE: We are pleased to confirm that the previous issue has now been resolved.

We will be carrying out scheduled maintenance on our mail platform authentication systems. No disruption to mail services is expected; however, due to the nature of the work, mail services should be considered at-risk during the maintenance window. We will continue to monitor performance closely throughout the period.

We're receiving reports of intermittent network connectivity issues with some Unmanaged VPS' Windows 2016 instances. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

 

 

Update - Our system administration team have isolated the cause of the Unmanaged VPS network connectivity issues and has deployed a fix. We sincerely apologise for the inconvenience caused.

We are conducting essential network maintenance on our UK shared hosting infrastructure. No service interruption is expected during this period, however, due to the nature of the works involved, services should be considered "at-risk" throughout the timeframe.

We will be performing an essential upgrade to the operating systems on our hypervisors to ensure optimal performance, stability, and security for your VPS and Cloud Server services. During this process, your server will experience a brief period of downtime while it is safely powered down, upgraded, and rebooted. In most cases, this downtime will be no longer than 5 minutes per server, though larger server specifications may require slightly more time to complete the process. Each server will only be powered down once. Work will be carried out between 7th January 2025 and 17th January 2025, between the hours of 22:00 and 06:00 GMT only.

We are conducting essential network maintenance on our e-mail infrastructure. No service interruption is expected during this period, however, due to the nature of the works involved, services should be considered "at-risk" throughout the timeframe.

We are aware that some clients are having challenges accessing their client area. The matter is being investigated by our technical team.

We have had to disable all access to the client area while we investigate. We will update you shortly. 

 

UPDATE: Our technical team have pin pointed the error and deployed a patch.  We will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding. 

We are conducting essential maintenance on the network infrastructure at our off-site secure backup facility. During this period, new snapshots and restores via Timeline Backups will be temporarily unavailable. Please be assured that no data will be affected as a result of the maintenance activities. Backup operations will resume normally following the completion of the work and no daily snapshots will be missed.

We've recently been made aware of authentication issues when attempting to log in to Webmail. We're looking into this now and will provide a further update shortly. Apologies for any inconvenience caused.

UPDATE: Our system administrators have now rolled out a fix for the above issue. Please accept our apologies for any inconvenience caused.

We're receiving reports of issues applying Free Wildcard SSL Certificates. Our System Administrators are currently investigating and updates will be provided as we have more information available.

 

Friday, 14-Jul-23 08:55:03 UTC

Resolved - Free Wildcard SSL Certificates

A fix has been deployed for the above issue, and this should now be resolved. Our apologies for any inconvenience caused during this time.

During this maintenance window, all UK based VPS will be gracefully powered down and migrated to a new datacentre. Once the maintenance has been completed all guests will be started again. As always, we aim to keep downtime to a minimum and we apologise for any inconvenience caused by this work.

 

UPDATE: 03 Feb 23 22.30

Our Engineers have now invoked a graceful guest shutdown and this has commenced across all KVM hosts involved in the move.

UPDATE: 03 Feb 23 22.33

Completion of Shutdown

The shutdown has now been executed across all KVM hosts

UPDATE: 03 Feb 23 22.45

Shutdown Procedures Fully Complete

Shutdown procedures are now fully completed, our engineers are now currently removing equipment from the datacentre ready for transit to the destination datacentre.

UPDATE: 04 Feb 23 02.56

Connection to Infrastructure

Our Engineers are currently moving the hardware into the destination datacentre to rack and connect to the site’s infrastructure.

UPDATE: 04 Feb 23 03.26

Powering Up KVM Hosts

Our Engineers are now currently powering on the KVM hosts, whilst checking VPS data is reachable locally as well as checking BGP routing is in the green.

UPDATE: 04 Feb 23 04.16

Commencement of Guest Start Protocols

Our Engineers are executing graceful guest start protocols on all KVM hosts

UPDATE: 04 Feb 23 05.01

VPS Status Check

Our Engineers are checking VPS servers are currently online and all managed guests have started successfully.

UPDATE: 04 Feb 23 05.30

Change Completed Successfully - Final Update

Our Engineers have now completed their final checks and confirmed that services are now back in the green. They have now confirmed the change has now been fully completed successfully.

We're receiving reports of issues sending emails. Our System Administrators are currently investigating and updates will be provided as we have more information available.

UPDADE: Friday, 14-Oct-22 10:42

Our system administrators have deployed a fix for the above issue, and this should now be resolved. Our apologies for any inconvenience caused during this time.

We are currently investigating an issue with pages not loading on our platform. 

An emergency maintenance window has been scheduled between 2100 and 2300 UTC on Tuesday 12th July. During this period, the highlighted machine(s) will be powered down, and vital hardware upgrades will be enacted.

We're currently investigating reports of connectivity issues to services such as webmail and databases. Our System Administration team are aware of this and are currently investigating, we'll provide a further update shortly.

UPDATE 09.58am: Mitigation work is currently underway by our System Administration team.

UPDATE 10.17am: Connectivity should be returning to normal - We are continuing to monitor and will provide further updates shortly.

 

We're currently receiving reports of database connectivity issues - our system administrators are investigating and we will provide updates as soon as we have more information available.

 

FIXED: 19/05/22 09:12

Our system administrators have identified the root cause of the database connectivity issues and have deployed a fix. We'll continue to monitor to ensure that this doesn't re-occur, sites should be coming back online now. We apologise for any inconvenience caused during this time.

We will be performing emergency maintenance to our shared hosting network. As always, we aim to keep downtime to a minimal but a small interruption is expected as traffic re-routes to the new design. We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of this maintenance window. We apologise for any inconvenience caused by this work.

We've received reports of issues with connectivity on our Windows platform - our system administrators are currently investigating and we'll provide updates as more information becomes available.

 

Update (Monitoring):Our system administrators have identified the root cause of the connectivity issues seen on our Windows platform, and have deployed a fix for the above. Site activity should resume as normal, and we'll be monitoring the platform to ensure no further disruptions occur. We apologise for the inconvenience caused.

We're currently investigating a number of reports regarding the management of websites in the control panel.

Our System Administration team are investigating this and we'll provide a further update shortly.

 

UPDATE:

The control panel should now be fully accessible as normal. Our apologies for any inconvenience caused.

 

We're currently receiving reports of issues signing into mailboxes on our platform - our system administrators are currently investigating and we will provide updates as we have more information available. UPDATE: Our system administrators have deployed a fix for the above sign-in errors and email accounts should be accessible once more. We'll continue monitoring services to ensure this doesn't re-occur, we apologise for the inconvenience caused.

We're receiving reports of database connectivity issues - our system administrators are currently investigating and we'll provide updates as more information becomes available.

UPDATE 26/01/2022 08.53

MySQL Database Connection Errors - Fixed

Our system administrators have deployed a fix and we can confirm that database connectivity is working as expected, and all sites affected are now back online. We apologise for the inconvenience caused during this time.

We're investigating reports of 500 errors, this is related to our on-going maintenance. We'll provide further updates shortly.

Update 22/01/22 15.16

We're continuing to work on the impacted sites - we sincerely appreciate the inconvenience caused and we'll continue to provide updates as soon as possible.

 

Resolved 22/01/22 19.37

All general errors caused by todays maintenance should now be resolved and all sites connectivity and functionality should have returned to normal.

 

We're seeing reports of cache purge attempts not fully purging the cache and our system administrators are currently investigating - we apologise for the inconvenience caused by the above and will update as more details become available on the matter.

UPDATE: 19/01/22 16.42

Our system administrators have identified and deployed a fix for the ongoing cache purger issues seen earlier today. Purging requests are now fully working as expected, and requests should clear the cache within a few minutes as normal. We apologise for the inconvenience caused during this time.

Between 2000 and 0800 hours on 21st January we will be performing major upgrades to our UK network. As always, we aim to keep downtime to a minimum, but interruption is expected during the at-risk window. We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of this maintenance window. We apologise for any inconvenience caused by this work.

We are aware of issues some customers are facing when ordering for new services on our platform. This is currently being looked at by our system administration team and we will provide further updates as soon as we can.

 

UPDATE: 26/11/2021  15:49

All services should be working correctly again now.

We are currently investigating an issue with domain availability checks on the platform.

If you would like to register or transfer domains please open a support ticket.

UPDATE: 13.53 - Service back online. Thank you for your patience.

Cloudflare are currently investigating degraded services, as a result, some users may experience intermittent connectivity to their control panel. We're monitoring their Status page and will provide a further update here.

Update: Cloudflare have now implemented a fix and are currently monitoring the results - Control panel services should now function correctly.

Between Friday 14th August 05:00 and Monday 17th August 21:00 GMT+1 we will be performing essential maintenance on our core network. The work involves a number of changes to fibre interconnects in preparation for new circuits and additional capacity later this month. We will do everything possible to minimise any inconvenience caused, traffic will be re-routed away from circuits under maintenance as they are upgraded. We anticipate a small period of interruption early Friday morning, but we ask that customers consider services "At Risk" throughout the entire maintenance window. We apologise for any inconvenience caused by this work and will update this status page as soon as the work has been completed.

We've been alerted to an emergency maintenance window between 2300 and 0500 hours this evening. During this time, one of our fiber circuits will be unavailable as the upstream provider is performing core network maintenance. No outage is expected as we will automatically re-route traffic around the circuit while this maintenance is in progress, however this will mean we are operating with reduced resiliency and therefore we ask customers to consider services "At Risk" for the duration of this window.

Between Tuesday 3rd March 2300 and Wednesday 4th March 0300 (GMT) we've been notified that one of our datacentre providers is carrying out urgent maintenance on their core network which impacts a device where our services are directly connected. We have been told that routing engines within the device will be failed over twice during the maintenance window which will cause traffic to re-route. This work will therefore cause a short interruption of connectivity and increased latency and packet loss for several minutes while traffic is moved between redundant connections.

We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of the maintenance window. We apologise for any inconvenience caused by this work.

Dear valued clients.

As part of our continued growth and service delivery improvement scheme, we have taken the move to process all domains under the uHostAfrica name with immediate effect. This means that all co.zw domains exisitng and new through us will no longer have the "Webnames" handle. As some might know i started the webnames.co.zw brand back in 2014 but a year later, the brand was no longer part of uHostAfrica and has since operated seperately. We still had an agreement with Webnames to process domains through them but i have taken the decision to internalise all processes to provide you our customers a service that is more reliable and personalised.

That being said, those with existing .co.zw domains will start to receive emails from Zispa notifiying them of updates to their domains. If you have not requested an update on the domain DNS details the only change will be the Handle as it will now show "uhostafrica". If there are incorrect details on your domain please contact support and will sort that out for you.

As always thank you for your continued support and business.

Kind regards,

Theo Magaya -  Director uHostAfrica

• 
  Please note that our phone lines are currently down. We are working hard to resolve this issue ASAP. 
  
  In the meantime, you can reach us on our other support solutions

• Livechat on https://www.uhostafrica.com
  
  Social Media : Facebook @uhostafrica, Twitter @ uhostafrica , Instagram @uhostafrica
  
  Whatsapp: (+263) 08644 926 000
  
  Ticketing System: https://www.uhostafrica.com/clientzone/submitticket.php?step=2&deptid=1

Dear valued clients,

We will be making some changes to the Clientzone over the next couple days to improve our service offering.  This work will begin tomorrow 20 September 2018 and will be completed by 24 September 2018. 

Thank you for your continued support 

Please note we will be performing maintenance work to our cloud platforms over the weekend (22 September 2018 -23 September 2018) between midnight and 3am. 

Your services should not be affected during this time.  

Dear valued clients, 

Please not that we are experiencing delays in processing co.zw domain requests on our system which is causing a backlog. 

Please accept our apologies as we work on this issue. 

Regards
Technical Support

UPDATE 22/01/2018 21:37: Service is restored and all backlog processed. 

Dear clients, 

We are experiencing issues with the SMS platform and our team are looking into resolving the issue. We apologize for any inconveniences caused. 

UPDATE 15/08/2018 22:51: SMS Platform is back online. 

Dear Customers,

We are aware that some clients are having issues with their DNS and access to mail from 3rd party apps (Microsoft Outlook, Thunderbird). This issue is currently being worked on and we will notify you as soon as we have an update.

In the meantime, If you wish to access your emails please use the browser www.uhostafrica.com/webmail, Or email support@uhostafrica.com with any other queries. 

We apologize any inconveniences caused.

UPDATE: 09/08/2018 14:32

Our engineers have successfully restored all services. If you are still experiencing issues please email support@uhostafrica.com

The migration is currently underway 

13:00 around 25% of accounts remain to be fully migrated. 

16:30 around 10% of accounts remain to be fully migrated. 

18.50 we still have 450 accounts remaining until the migration is complete.

21.00 we now have 200 accounts left to migrate at this time. 
23.35 migration complete.

We will be making updates to our main website from 2am on the 19th of March, 2018 service should only be affectd for a maximum of 2 hours and minimal disruption during the week as we complete the updates.

Please note that our Live chat system on our website is currently down. We are working hard to resolve this issue ASAP. 

In the meantime, you can reach us on our other support solutions

Social Media : Facebook @uhostafrica, Twitter @ uhostafrica , Instagram @uhostafrica

Whatsapp: (+263) 08644 926 000

Ticketing System: https://www.uhostafrica.com/clientzone/submitticket.php?step=2&deptid=1

At 00.00 we will be performing routine maintenance on the Cloud Hosting environment. During this maintenance servers will be rebooted 

We will be doing some upgrades to the clientzone knowledgebase and other aspects to improve service delivery during 08/09/2017 and 09/09/2017.

Some of the clientzone services might be affected during this period. For urgent assistance please contact us via email to support@uhostafrica.com

We apologise for any inconvenience caused during the service updates.

Service to our website https://wwww.uhostafrica.com/ will be affected between the 1st of September 2017 and 7th of September 2017 due to some essitial work being carried out to improve the service.

There will be momnents of downtime during this peiod although we will do our best to keep that to a minumum.

All other services will be operating as normal. 

Please accept our apologies for any inconveniences.

We are experiencing delays processing co.zw domains at the moment. 

The matter is being dealt with and we are trying to resolve the issue as soon as possible.

Reported 11:00
Please note that we are currently experiencing technical issues affecting your hosting account. This is affecting access to some websites, incoming and outgoing emails.

We are currently configuring new infrastructure and technicians are working as quickly as possible to resolve this. In the mean time to access emails please use the webmail access in the browser 

How to access Webmail 

1. Open your preferred browser 
2. go to uhostafrica.com/webmail
3. enter your email address and password as usual 
4. follow instructions on screen 

We thank you for your patience and apologise for the inconveniences caused. 

Our Support team will be available to help via the Live Chat function on our website, www.uhostafrica.com or via email support@uhostafrica.com and clientzone https://www.uhostafrica.com/clientzone/

UPDATE 15.30

Email issue has been resolved. 

Clients that use 3rd party Email clients e.g Microsoft Outlook are advised to enable SSL/TSL for their accounts in order to stop connection errors.
THIS IS NOW A REQUIRED ACTION FOR ALL ACCOUNTS WITH ACCORDANCE TO NEW INFRASTRUCTURE SETTINGS SET TO PROTECT EMAIL ACCOUNTS.  

To update your account in Microsoft Outlook please follow the following instructions. 
Step 1

After opening Microsoft Office 

Navigate to "File" on the top left corner

Step 2

Navigate to "Account Settings"
Select the "Add and remove accounts or change connection settings.." option 



Step 3

In Account Settings Tab select the "change" option once you have selected the email aaccount you would like to edit.


Step 4

Another pop up is going to show
Towards the bottom right corner, click the button "More Settings.."
Proceed to step 5



Step 5

The internet Email Setting pop up will show
Proceed to select the "Advanced" Tab 
Change the settings for the following 
Incoming Server: 993 and select from the drop down the "SSL" option 
Outgoing Server: 587 or 465 and select from the drop down the "TSL" or "SSL" option 
click "OK" button 
Proceed to step 6


Step 6

Click the Next button or "Test Account Setings"
You should get the response below. 



If none of the settings work for you please contact Technical Support via the clientarea https://www.uhostafrica.com/clientzone and we will look in to the issue for you. 

Following the DDOS attack this week we are checking all servers for any valnulability. Our Engineers will be on site to test a few things and will report back in full. 


The checks should only last 2 hours from 2am - 4am on Saurtday 6 August 2016

Services should not be affected by this.

Our engineers are looking into the co.zw registry problems currently being faced by customers trying to check availability of co.zw domains on our platform. We will revert back with feedback once we get an update from the registrar. 

In the mean time if you need a domain check for co.zw please raise a support ticket at https://www.uhostafrica.com/clientzone/submitticket.php and we will check for you. We sincerely apologise for inconveniences caused.

UPDATE: All services have been restored now. Thank you for your patience.

Our technical team is looking into the SMS service outage at the moment. The entire SMS gateway is down and all SMS updates are not going through. We will advise on progress. 

Thank you for your patience and support during this time. 

Our Engineers are working on fixing the .ug whois system. We have received reports that when searching domains under .ug ccTLD the search results are blank or shows an error. 

We will report back soon as we have resolved this.

Update - Engineers have managed to fix the issue now and the ug whois is now working.

We are currently mitigating a massive inbound DDOS attack to the shared and reseller hosting servers.